MY USER DOES NOT SEE TRANSFERRED GOOGLE DRIVE DATA

User needs a Google Workspace license to access Google Drive, and would see an error page saying “You do not have access to this service” without the license.

Please ensure to assign your user a Google Workspace license so user can access Google Drive and see transferred data.

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MY USER HAS @GMAIL.COM ACCOUNT WITH COMPANY DATA, IS THIS CONFLICTING ACCOUNT?

No, only users with your corporate email (e.g user@yourdomain.com) which were created directly with Google as consumer account are conflicting accounts.

@Gmail.com accounts (even if they have your company related data) are not conflicting accounts.

There are options to migrate data from any @gmail.com account to Google Workspace corporate accounts.

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WHY CAN'T I FIND A USER THAT I KNOW EXISTS?

• It might take Google sometime to sync the data and show you the conflicting accounts in Transfer Tool,  allow it couple of days after you verify the domain ownership.
  
  
• Another case might be that you have this user’s consumer account email address as an alias email (and not as primary email address) in your Google Workspace. It will not show in transfer tool in this case.
  
  
• The user has not created consumer account with their corporate email address, however has put corp email as an alternative email address in consumer account, transfer tool would not show this account as conflicting in this case.
  
  
• As per Google, if the user has unsupported special characters in their email address. The user must update their username to remove the special characters before their account can be transferred.
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IS THERE ANY API TO DEAL WITH CONFLICTING ACCOUNTS?

• Yes, Google recently an API for this, you can check it out here
• https://cloud.google.com/identity/docs/reference/rest/v1beta1/customers.userinvitations